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In 2005, our Principal Consultant delivered a
presentation concerning the missing link in technology – people. One of
the case studies used related to the FBI/CIA communication failures identified
in an inquiry into the September 11 attacks in the US. It was found that, prior
to September 11, the FBI and CIA (and possibly other intelligence agencies),
held information concerning the hijackers. There were suggestions that the FBI
did not act on intelligence information warning of potential aviation related
terrorist threat that it was given in July 2001 by an internal special
agent. Its lack of action included failure to disseminate the information
to other intelligence agencies, and to ensure that the Federal Aviation
Administration had it in its databases. Other problems were case management
systems that had failed to alert intelligence officers and critical electronic
communications that were not prioritised.
In the
aftermath of the Boston bombings, similar problems may be emerging:
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