Thursday 18 July 2013

Then Who is M?


I love an analogy; particularly when it relates to pop culture icons such as James Bond.  Jeffrey Lewis, Records Analyst at Zimmerman Associates Incorporated, blogs that “with managingelectronic records RIM is James Bond and IT is Q” because IT provides the tools and RIM is responsible for the rules.  I’m not sure that 007 was responsible for the rules – or that he always played by them.  And if RIM is James Bond and IT is Q, who is M?  What should M be in an organisational structure, overseeing both James Bond and Q?

Just while I’m up on my hobby horse; can we clarify the use of the RIM acronym; if we’re concerned about using the broader IM (information management) because it confuses the line between the information content and information technology, then let’s use the expansion of RIM used in other countries (e.g. Canada) – recorded information management NOT records and information management).  The role of the RIM practitioner should be to assist with the management of all their organisation’s recorded information, much of which may not be documents and not suitable for capture in an EDRMS.

Friday 21 June 2013

Records Sentencing Projects highlight poor records keeping practices



Recent disposal projects have shown examples where:
  •  Feedback on important decisions is not shared with other business units
  •  Related and part files are not referenced
  •  Files are poorly titled and lack proper description
  •  Electronic media is attached to hard copy files
  • FOI/GIPA records do not record details of source records

A good disposal project will identify shortcomings in the way information is handled and processed by action officers and by extension it will serve as a gateway to introducing change to existing business practices.  


So any good sentencing project should incorporate provision to provide feedback on the quality of the records being examined and recommend improvements to current and future business processes.

Thursday 2 May 2013

Communication Failure


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In 2005, our Principal Consultant delivered a presentation concerning the missing link in technology – people.  One of the case studies used related to the FBI/CIA communication failures identified in an inquiry into the September 11 attacks in the US.  It was found that, prior to September 11, the FBI and CIA (and possibly other intelligence agencies), held information concerning the hijackers. There were suggestions that the FBI did not act on intelligence information warning of potential aviation related terrorist threat that it was given in July 2001 by an internal special agent.  Its lack of action included failure to disseminate the information to other intelligence agencies, and to ensure that the Federal Aviation Administration had it in its databases. Other problems were case management systems that had failed to alert intelligence officers and critical electronic communications that were not prioritised.

In the aftermath of the Boston bombings, similar problems may be emerging:

Tuesday 19 March 2013

Things that make you go ‘hmmm’…..

Proper access to government information is also under the spotlight as a result of developments at the ICAC inquiry into former NSW Government Minister, Eddie Obeid.

It has been revealed that there was potential failure by NSW government agencies to release all relevant information to Parliament under Legislative Council Standing Order 52 (Order for the Production of Documents) - a little like an FOI (GIPA) request. 

It appears that the documents concerning the relevant matters released to Parliament are not as comprehensive as those that have appeared at the ICAC inquiry.  In addition, the agencies ordered to produce the documents do not seem to have provided reasons for non-compliance.  In other words, it was inferred that all relevant documents had been produced for Parliament.

In a recent radio interview concerning this matter, the interviewer asked the interviewee whether production of documents would include email!  Oh dear, the message is still not getting through, is it.

Further information on this interesting situation, see http://www.abc.net.au/pm/content/2013/s3713920.htm

Blunder Down Under!

A ‘communication breakdown’ a ‘reclassification error’ and documents ‘mistakenly shredded’ has led to Nationalbreaking news for the Crime and Conduct Commission (CMC).
The CMC are currently under investigation following a finding that files relating to the Fitzgerald inquiry into police corruption were released decades early.  The documents in question contain information about unproven allegations, surveillance logs, targets and informants at the centre of the corruption probe.  To add insult to injury, it has also come to light that thousands of Fitzgerald inquiry documents have also been mistakenly shredded.

Chairman Ross Martin ‘didn’t realise at the time how significant the blunder was’!

Wednesday 16 January 2013

Why is SSA Blogging?


Chris P. Jobling, CC BY-SA 2.0
Siller Systems Administration (SSA) has developed a blog for the purposes of better communicating and interacting with our clients and interested information and records management professionals and practitioners by making use of Web 2.0 technologies;  and providing a forum to discuss information and records management issues, topics, trends and events, allowing us and others to share news, views and experiences in the field.

Your contributions are welcomed.

BlogSiller Team J